FAQs

Frequently asked questions

🧭 New Patients & Appointments

You can register online or by calling our friendly reception team. We’ll ask for your contact details and medical history so we can care for you safely from your first visit. You can book by phone, in person, or through our online booking system. If you’re unsure which appointment you need, our team will guide you.

Regular exams help spot trouble early to prevent bigger and more costly treatments later. The dentist will probe spots on the surfaces and near the gumline with special tools. If it’s been a while between appointments, you may have some sore and sensitive areas. We also screen for oral cancer.

You should get an exam every 6 – 12 months, or more often if your dentist recommends it. Find one who makes you feel at ease and lets you know what to expect.

Medical and dental experts study the use of X-rays and set limits for their safety. Your dentist should take as few as possible. Sometimes dentists may recommend X-rays to diagnose a special problem. Advancements in technology means today’s digital X-rays release much less radiation and are safer than in the past.

Expect to get them during a first exam after not seeing a dentist for a while. This helps check tooth and gum health. If you have gum disease, the dentist may want pictures every 6 months. For regular check-ups, it’s about every 2 years, depending on your dentist’s plan.

Most patients benefit from hygiene visits every 6–12 months. If you have gum disease, you may need more frequent care.

Please give at least 24 hours’ notice if you need to cancel or reschedule. Late cancellations or missed appointments will incur a fee.

🚨 Emergency Care

Severe pain, swelling, trauma, bleeding that won’t stop, or a lost tooth. If you’re unsure, call us—our team will advise you straight away. We reserve daily emergency slots and aim to see urgent cases the same day.

Absolutely. We offer quiet appointments, longer sessions, and gentle step‑by‑step explanations. You’re welcome to bring a friend or family member for support. You can also request a pre‑visit chat.

💳 Fees, Payments & Insurance

We accept card payments, cash, and private dental insurance. Some treatments may require a deposit.

We also offer Tabeo interest-free finance plans for larger treatment plans. Subject to approval by Tabeo & admin fee of £50.

Absolutely. We offer quiet appointments, longer sessions, and gentle step‑by‑step explanations. You’re welcome to bring a friend or family member for support. You can also request a pre‑visit chat.

🧼 Safety & Data Protection

We follow strict infection‑control protocols, including sterilisation, enhanced cleaning, and regulated PPE.

Your health can change over time. Updated information helps us provide safe, personalised care.

Your information is stored securely and handled in line with GDPR standards.

🏥 Aftercare Guidance

Mild sensitivity is normal. Avoid very hot or cold foods for a short time.

Bite firmly on the gauze, avoid rinsing for 24 hours, and follow the aftercare sheet provided.

Avoid dark foods and drinks (coffee, red wine, curry) for 48 hours.

📍 Visiting the Clinic

Free parking is available outside the clinic.

Yes. Our entrance, treatment rooms, and facilities are fully accessible.

🌼 We’re here to help
If you have any other questions, our team is always happy to support you. Call us, email us, or speak to us in person—we’re here to make your dental care feel calm, clear, and comfortable.

TESTIMONIALS

Customer feedback

By Liz A.
Can’t be more happy about the professionalism, care and patience that am receiving as a patient of this dental clinic. What an amazing team as well as an outstanding service being provided! Thank you so much!
By Mantas K.
Professional service from the moment you walk in. Highly recommended. 5*
By Loreta K.
Highest ratting for luxury design,customer service and professionalism.Im very happy to have found such a great dental clinic.Highly recommended.